privacy POLICY

Our Commitment to Online Privacy

Filice understands the concerns Internet users have about the privacy and security of information that is collected on our website. We respect your privacy and we are committed to protecting it. This policy tells you how we do that.

Information Gathered by Filice

Filice gathers information about visitors to our website to improve the caliber of online information and services offered. There are two forms of data that Filice collects on our website: Site Visitorship Data and Personal Information Data. How we collect this information and what we do with it is discussed below.

Site Visitorship Data

Filice routinely gathers data on website activity. This information, “Site Visitorship Data,” is collected on an aggregate basis on public areas of our website, or on an individual basis on the password protected areas of our website that require website visitors to logon using an access code (e.g., userID and/or password). Site Visitorship Data may include information such as (i) how many people visit our website; (ii) the pages they visit and the features they use; (iii) how long they stay on our website; and (iv) the domain name of the Internet website from which visitors are connecting. Site Visitorship Data is generally gathered through the use of cookies and pixel tags.

A “cookie” is a small piece of information that an Internet site sends to a visitor’s computer. In some cases, it is stored on the visitor’s hard drive. Cookies can save the visitor’s name, access codes, screen preferences, the pages of the site viewed by the visitor, and the advertisements viewed or clicked by the visitor. Visitors may decline receipt of the Internet cookie by using the appropriate feature of their Web software, if available. Declining the Internet cookie may, however, interfere with a visitor’s ability to view certain content in our website.

A “pixel tag” is an invisible tag placed on certain pages of our website and is used to track an individual user’s activity on the password protected areas of our website. A pixel tag is also known as a “clear gif.”

Personal Information Data

Filice collects Personal Information Data such as name, address, phone number, e-mail address, etc. that website visitors provide when they complete any online form, application, survey, or when they request a quote for insurance.

Any information a website visitor submits to obtain an insurance quotation will be provided to a Filice agent if the visitor uses the online application to request an appointment with an agent. The agent may be a Filice employee or a non-employee agent.

Use of Information Collected by Filice

Information collected by Filice on our website may be used by us for a variety of purposes, including:

  • Editorial and feedback purposes
  • Marketing and promotional purposes
  • Statistical analysis of users’ behavior
  • Product development
  • Content improvement
  • To inform advertisers how many visitors have seen or clicked on their advertisements
  • Customize content and layout of our website

The information collected by Filice on our website is never shared with, provided to, or used by third parties.

Collection of Personal Information From Children

This website is not directed toward children. Filice does not knowingly collect or post information from children under the age of eighteen (18). Filice encourages parents and guardians to spend time online with their children and to participate with them in the various interactive activities available on the Internet.


To protect against and to correct misunderstandings, Filice may monitor electronic communications conducted with us. Further, Filice may, from time to time, send you marketing messages by e-mail about our products and services. If you do not wish to receive emailed marketing messages from Filice, please send us an email at and the address from which you write to us will be added to our database. Please note that since this process is automated, Filice will not respond to your email message. If you wish to communicate with us directly, please follow the instructions on the Contact Us page.


This website may contain hyperlinks or “links,” to and from other Internet sites. These sites may have different privacy practices from the ones described here for Since this Internet Privacy Policy applies solely to our website, please remember to read the privacy statements of the other Internet sites you visit.

Security Standards

Filice works hard to ensure that our systems are secure and that they meet industry standards. Where appropriate, we employ firewalls, encryption technology, user access codes (e.g., userIDs and passwords) and other access control mechanisms to control access to systems and data. We will continue to assess new technology to evaluate its ability to provide additional protection of your personal information.

Right to Change Internet Privacy Policy

Filice reserves the right to change this Internet Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We recommend that visitors to our website re-visit this Internet Privacy Policy on occasion to learn of changes to our privacy practices and policies.

Contact Us

It is important to us at Filice to hear what visitors have to say about our website, our services, or any other issues. If you have any questions or concerns, or want to let us know what you think, please contact our Director of Compliance, Michelle Montoya, at 408.350.5776.