Our Process
HOW THE MAGIC HAPPENSCurated over decades, perfected in real time.
Unique to Filice
There is no secret sauce and no real magic. But that said, we have saved our clients over 2.7M since 2020 alone. That doesn’t account for the time we’ve given back to each client by taking various things off their plates like compliance issues, legal issues, and complex plan design issues, to name a few. Honestly, to the clients that appreciate our work, it can seem a little magical to say the least.
At Filice we give our best every day to every client. While that sounds like a given, below is a breakdown of the major areas of strength we utilize in the service of and on behalf of our clients.
Want some real-world proof? Peruse our Case Studies.
A Partnership
Every client we work with is first and foremost a partner. Our culture is friendly, helpful and collaborative and we see you as so much more than a client.
Customer Service
There is no relationship in business without great customer service. Our goal is to satisfy even the most demanding of needs in a way that solves issues and maintains the highest level of satisfaction.
Customized Benefits
No cookie cutters here. While we lean heavily on our decades of experience, rest assured each and every plan is ALWAYS customized for your specific business to the extent possible.
Compliance Support
The 21st Century is not the place to be lax on compliance issues. Our dedicated HR pros and Attorneys help keep you in compliance and save you time, frustration and money.
Technology & Open Enrollment
Filice was doing online Open Enrollments long before Covid-19 made virtual meetings all the rage. Our experience continues to propel us into some of the most efficient and sought-after OE experiences. You’re going to like it.
Consulting With YOU in mind
Whether we are engaged in a consulting role or your business is better served with a broker commission model, our transparency is second to none. You will always know what you are getting for what you are paying.