Updated Feb 1, 2023
At Filice, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. Filice is a part of Acrisure, a Global Top 10 Insurance Brokerage and Fintech Company, providing us with comprehensive resources and support to provide to our clients and employees. As top tier professionals dedicated to solving our clients’ health and welfare insurance challenges, Filice team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
SUMMARY
Responsible for collaborating with Client Service Managers/Client Service Executives on the development and execution of client centered strategies. Collaborates on a book of business and contributes to the work of a multi-disciplined service team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Support Client Executive with ongoing client service relationships for up to 25 clients.
• Maintain open and clear communication channels with clients (employees), producers and internal partners.
• Accommodate and meet due dates, timelines and expectations to clients and partners to ensure smooth transitions and implementation of benefits.
• Adapt and shift to successfully manage a high level of on-demand tasks in real time
• Handle an increased volume of tasks and activities in Q4.
• Identify problems, summarize and resolve.
• As directed by Client Executive, support employee Open Enrollment meetings.
• Collect and track Schedules for the annual 5500 filings if applicable and ensure submission in a timely manner. Post summary annual reports to client websites.
• Create employee communications and Benefits Booklets for clients to communicate the following: annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications.
• Develop and maintain excellent carrier relationships.
• Clearly and accurately explain the basic tenets of all coverage lines.
• Fluency in Health and Welfare Programs, compliance, administration, billing, eligibility, Section 125 Plans, COBRA, HIPAA, ACA, and Required DOL/IRS Employer Notifications.
• Assist client/employee with unresolved benefits matters, including eligibility and claims issues.
• Other miscellaneous duties as assigned.
QUALIFICATIONS
EDUCATION / EXPERIENCE
• Prior group health benefits experience required.
• 4-year college degree or industry specific designation preferred.
• Must currently hold Life and Health insurance license and retain license by meeting the continuing education requirements or must obtain CA insurance license within 90 days of employment. The company will cover the costs of the licensing process.
SKILLS
• Excellent communication skills, both oral and written.
• Adobe InDesign or comparable marketing software a plus.
• Strong presentation skills.
• Strong attention to detail and ability to self-check work.
• Excellent time management skills.
• Task-oriented, excellent organizational skills, ability to prioritize workload.
• Enthusiastic attitude, cooperative team player, adaptable to new or changing circumstances, professional demeanor, sensitive to client needs, self-motivated, creative, and innovative.
• Excellent problem-solving skills.
• High level of computer literacy including working knowledge of Windows, Excel, Word, and PowerPoint.
• Spanish language skills a plus but not required.
We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
Filice is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
If you are applying for a job and need a reasonable accommodation for any part of the employment process, please contact us.
Appendix:
Benefits Administator Duties:
• Establish effective working relationships with internal partners, clients (and their employees) and carriers.
• Demonstrate a “whatever it takes” attitude to ensure client satisfaction and to support key
company initiatives.
• Work with internal partners, clients, and carriers to ensure accurate and timely response to all outstanding issues.
• Work with all clients and partners in a manner that fosters mutual respect and teamwork.
• Respond to requests from all clients and partners by stated timeframes.
• Project a professional image in action and appearance.
• Consistently be on time for work and all scheduled meeting and training classes.
• Review emails within 24 hours, client voicemails within 2-4 hours if message is left during the workday.
• Learn and understand new or complex concepts and retain new knowledge.
• Organize resources, workflow and manage open activities simultaneously on a perpetual basis
Pay Range: $55K-$80k, plus bonus